heritagevalleyfcuhelp Support

How can I delete an old bank account?

If you have a bank account that has been closed or that you no longer wish to use…

Can I split my monthly payment into two or more installments?

Yes, you can make your monthly payment in two or more installments, as long as th…

Does Heritage Valley Federal Credit Union charge a prepayment fee or penalty?

No, there is no prepayment fee or penalty. You can make early or additional payme…

What portion of my payment is interest vs. principal?

Interest accrues daily on the outstanding principal of the loan. This means that …

What are my payment obligations?

Your loan is an unsecured debt obligation that requires you to repay full princip…

What happens if I am late on my payment?

If we do not receive your minimum monthly payment by your monthly due date, we wi…

Can I make additional loan payments?

Yes, you can make extra payments to pay down your loan, or pay off your loan in f…

How much additional interest will I incur for scheduling a recurring late payment?

Because interest accrues daily on the unpaid principal balance, this amount will …

How do I change my preferred bank account?

The preferred bank account is the one used for monthly recurring automatic paymen…

If I make a one-time payment, will it replace my scheduled payment?

No. Creating a one-time payment will not replace your scheduled payments. Please …

When does my repayment begin?

Your first payment will be due roughly 20-40 days from your loan origination date…

Do you report late borrowers' accounts to credit bureaus?

Yes, we report the most recent account status to the credit bureaus as of every d…

What should I do if I’m having financial difficulties, and I can’t make my loan payment?

Heritage Valley Federal Credit Union does provide financial assistance for times …

Can I schedule two automatic payments per month?

Yes, you can schedule two automatic recurring payments per month if you meet spec…

How do I add a new bank account?

To add a bank account after you have received your loan, visit your dashboard and…

Can I turn off automatic ACH payments?

Absolutely. You can disable or enable automatic recurring ACH payments at any tim…

Can I pay off my loan early?

Yes. You may prepay your loan in whole, or partially prepay your loan, at any tim…

Can I extend my loan due to an emergency?

Unfortunately, we cannot extend the loan terms beyond what is noted in your promi…

Options for Making Payments

There are different payment preferences you may choose from for repayments on you…

Am I eligible to move my due date?

In order to be eligible to move your due date, you must meet the following requir…

Applying for SCRA Benefits: A Complete Overview with Heritage Valley Federal Credit Union

What is The Servicemembers Civil Relief Act? The Servicemembers Civil Relief Ac…

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